MTN cut off allmust 20 000 contract customer subscribers

Early yesterday morning, the company
encountered a problem that resulted in some
of its contract customers reaching a credit
limit imposed by the billing system, explains
Louis Nel, CIO of MTN SA.
This resulted in 20 000 customers being cut off
from making calls, despite having paid up.
However, these customers were still able to
receive calls. MTN reported having 3.1 million
contract subscribers in its latest available
figures at the end of March.
However, complaints by disgruntled
customers on HelloPeter.com claim it is
impossible that their accounts could be in
arrears, explaining they had proof of payment
of electronic debit orders going off for their
monthly bills.
The mobile operator failed to indicate whether
the incident was related to a recent upgrade to
its billing system, which has been plagued
with similar incidents recently.